All your calls will be answered in a prompt, professional and friendly manner, by a live person. Our office is open Monday through Friday from 8 a.m. to 4 p.m. and on Saturday 10am to 6:30pm.

Our prices are based per job, not per hour. We feel that this works out in the clients best interest. All prices and options are given to you in writing before the work is started, so there are no surprise charges. Once we quote a price for the job and you decide to proceed, we stick to that price. Whether the job takes 2 hours or an unforeseen 8 hours, that price does not change.

All labor and company supplied materials automatically come with a 12-month warranty, unless otherwise stated. Some of our company-supplied products even come with an extended 5- or 10-year warranty. The best part is, if there is ever a problem with something we installed or repaired, you receive priority service. You will also have the comfort and reassurance of knowing that someone will respond to your needs.

It is practically impossible to quote an accurate price over the phone. Even a ballpark figure could be troublesome. The company winds up either quoting at the high end of the scale to cover themselves or at the low end, in order to get in the door. Until a job is thoroughly examined in person, a proper diagnosis is very difficult to determine. There could be many variables to the job in order to complete the work in an efficient and reliable manner. Our price quotes are straightforward and upfront before the work is started and after the job is inspected. So yes, we do honor our quotes. We stick to the agreed upon price, even if the job takes longer than anticipated. But no, we will not quote prices over the phone. It wouldn’t be fair to the company or the client.

Absolutely! We will schedule your appointment within a 2-hour window that’s convenient for you. Sometimes we can even narrow it down more than that. We know your time is very valuable. You will never be in the position of waiting and wondering. If due to unforeseen circumstances we are running late, or worst-case scenario could not make it at all (e.g. extreme weather conditions), you would immediately be notified of any deviation from the schedule. At that time you would have the option of having us dispatch the next available technician or rescheduling your appointment at another time that may be more convenient for you.

 

Let’s say you have one day off a week to do all your errands and you can’t afford to waste any of it waiting for the technician. Maybe even the 2-hour window is too much. Have a cell phone? At your request, you can go about your errands and we will contact you on your cell when we know exactly what time the technician will be arriving. This allows you to plan your errands and still make it home to meet us without waiting. Now how’s that for service!

Our technicians are not only friendly and courteous, but also very neat. Before we step into your home, the first thing the technician will do is put on floor savers (shoe booties), to prevent tracking any dirt in from the outside. We know it’s difficult and a lot of work to keep a house clean, so we don’t make your job harder. We are equipped with floor savers, tarps, and mats so the mess never ends up on your floor or carpet. We also take to the job some great and safe cleaning products. Your bathroom or kitchen sink may even be cleaner than it was when we arrived. Every home is treated with the care we would give our own homes and more.

Providing for you the level of service that we feel you deserve does cost the company money. In order for us to have your calls answered by a live person every time; to be able to arrive at your home in a timely fashion with a fully stocked truck prepared to take care of almost any job; to be equipped with both the right tools for the job and the necessary materials to keep your home clean; to continually send our technicians to the latest training courses to stay educated; we must have a service fee. However, during our regular business hours of Monday to Friday 8 a.m. to 4:30 p.m. and on Saturday 10am to 6:30pm we waive our service fee, when you proceed with the job. Actually, we like to call it a diagnostic fee. The technicians take a lot of time and care into determining a proper diagnosis, then all your options are given to you in writing so that you may choose which option works best for you. All this information is disclosed to you upon booking the call. There are no surprises with us, all information is given to you upfront.

We do offer senior citizens discounts. Just mention to the technician that you are a senior citizen and he will apply a 10% discount to your bill. For those of our clients who are not seniors, we do have coupons and a referral program that may apply, which will offer you a savings as well. Just ask the technician when he arrives at your home.

At this time we do not offer service contracts. However, our warranties cover both parts and labor on company-supplied materials. These warranties range anywhere from 1 to 10 years, depending on the item installed. Also, if there is ever a problem with our materials or installation, you receive priority service.

We accept Visa, Mastercard, American Express, Discover, personal or business check, and cash.